Frequently Asked Questions
Everything you need to know about our sweet treats and delivery.
How long will it take for my puddings to arrive?
We aim to process all orders within 24-48 hours. Standard delivery typically takes 3-5 working days, while our express shipping option ensures your treats arrive within 1-2 working days.
Do you offer local delivery within Hull?
Yes! We offer specialized local delivery rates for our customers in Hull and the surrounding East Yorkshire area. Check your postcode at checkout to see if you qualify for same-day or next-day local drop-off.
Are your desserts suitable for people with allergies?
All our products are prepared in a kitchen that handles nuts, gluten, dairy, and eggs. Detailed allergen information is listed on each product page, but please contact us directly if you have a severe allergy.
How should I store my desserts once they arrive?
To maintain freshness, we recommend storing most of our puddings in a cool, dry place or refrigerating them upon arrival. Specific reheating instructions for hot desserts are included in your package.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please reach out to our support team within 24 hours with a photo, and we will arrange a replacement or refund.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.