Returns & Exchanges

At The Pudding Co Hull, we want you to be completely satisfied with your sweet treats. If there is an issue with your order, please contact us within 24 hours of delivery to initiate a return or exchange.

Return Process

• 1.
  Contact Our Team

  Email our customer support team or visit us in-store with your order number and a brief explanation of the issue.

• 2.
  Provide Proof

  For any quality concerns or damaged items, please include clear photographs of the product and the original packaging.

• 3.
  Await Authorization

  Our team will review your request and provide a return authorization code or confirmation for an exchange within 48 hours.

• 4.
  Receive Refund or Replacement

  Once approved, we will process your refund to the original payment method or prepare a fresh replacement for collection or redelivery.